Order and Shipping Information:

Orders will normally be processed and shipped within 24-48 hours.

Order confirmation will be sent to you via e-mail immediately after you place your order. Please make sure you provide us with a VALID email address.

We will email you the tracking number once your order has been shipped.

Orders are shipped via FedEx or USPS (where applicable).

Orders will normally be shipped direct from Herbalife's warehouse (there may be exceptions under special circumstances).

We DO NOT ship to P.O. Box. Any orders submitted with a P.O. Box address will be placed on hold until we obtain a physical shipping address from you via e-mail.

We currently do not ship to addresses outside of the United States.

Payment Methods:

We accept most major credit cards through our Paypal merchant account. However, you do not need to have a Paypal account to make payment by credit card, simply check out and enter your billing information. We do not capture nor store your credit card information.


Return and Refund Policies:

Our customers are important to us. We want you to be completely satisfied with your purchase that we offer a 30-day money back guarantee on all Herbalife nutritonal and personal care products, except accessories. All sales for accessories items are final. If for any reasons that you are not fully satisfied with your purchase, simply contact us at support@herbalultimate.com for a return request.

To initiate a return, follow these steps:

All returns must have an RMA# (Return Merchandise Authorization Number). Contact us at support@herbalultimate.com to obtain an RMA#, return instructions, and return forms.

We will send you 2 forms: (1) Retail Order Form and (2) Customer Request for Refund Form. Print out and sign both forms. To ensure a timely process of your refund, sign ONLY at the CUSTOMER'S SIGNATURE line on both forms, we'll fill out the rest of the forms for you.

Send us the unused portions of the product within 30 days of receiving your order. Mark the RMA# on the return package.

Please DO NOT send returns to Herbalife as this will only delay the processing of credits. Please follow the e-mail instructions on where and how to ship the products back to us.

Shipping fees are non-refundable on returns.

Returned orders that received Free Shipping promotion will have the originally waived shipping charges deducted from the return credits.

If an item is exchanged, new shipping and handling fees will be added.

Return processing may take up to a maximum of 2-4 weeks.

Items that are not returned in their original packaging will not be refunded.

The return package should be insured and trackable. We are not responsible for any lost packages.

Shipping Inquiries and Claims:

For any inquiries or problems associated with a particular shipment (damaged and lost order claims, etc.), please contact us at support@herbalultimate.com.

Please inspect the merchandises immediately upon receipt. All claims for shortages or damages must be made within 2 days after receiving of packages.

Lost shipments (complete or partial) must be reported to us within 2 days after estimated time of arrival.

Any damages found on a FedEx delivery must be reported to FedEx (800-463-3339) immediately for an inspection report. Keep the damaged items in the original package as found for inspection.

Sales Tax:

Sales tax will be added according to your state's law. Sales tax is applied to the total regular price amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.


Shipping Rates:

We offer FREE FedEx Ground shipping on all orders over $75.

FedEx Ground / USPS (3-5 Business Day)
$6.95 Flat Rate

FedEx 2nd Day (2 Business Day)
$12.95 Flat Rate

FedEx Next Day (1 Business Day)
$19.95 Flat Rate

Changes to Company Policies:

Company policies and rules may be amended at any time and from time to time without notice. You are advised to visit this information page periodically for any updates. Use of this website after any modification implies that you consent to the current terms and conditions.


Disclaimer

The product statements made in this website have not been evaluated by the Food and Drug Administration. The information is a summary of many health and nutritional publications and is provided to you as a reference only. It is not intended to diagnose, treat, cure or prevent any disease. Please consult your doctor for your specific health conditions before taking any of these products. We are not responsible for any typographical errors. Prices are subject to change at anytime without notice.